Everything you need to drive NPS
Pre
Help customers self-service while reducing Agent workloads
Interaction
Leverage technologies like Agent Assist and real-time coaching to reduce onboarding time and increase performance
Post
Remove mundane tasks to increase efficiency and increase oversight without additional resources
Our Work
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Agents wasting 2 min on every interaction typing up notes
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Agents memorizing over 50 Q&A pairs with deviations leading to extended onboarding
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Management only reviewing 4% of customer interactions leading to incomplete views of performance
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Automated note and resolution documentation with AI-powered CX specific LLM
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Eliminated memorization with real-time coaching and suggestions based on interaction
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Implemented CX specific LLM to "listen" to 100% of interactions
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Eliminated the need to take notes on each interaction
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Reduced agent onboarding from 6 to 2 weeks
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Have a clear idea of performance increasing oversight from 4 to 100%
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